Privacy Policy

Your privacy is important to ShieldPoint IT. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in connection with our cybersecurity and IT services provided through our online platform and related tools.

Information We Collect

We collect various types of information to deliver and improve our services, including:

• Personal Identification Information: name, address, phone number, and email when you contact us or use our services.
• Service Usage Information: details about the cybersecurity and IT services you request, device information related to support sessions, and logs for network security monitoring and endpoint protection.
• Payment and Billing Information: when applicable, information necessary for invoicing and payment processing.

How We Use Your Information

We use your information to:

• Provide and maintain cybersecurity solutions, technical support, and consulting services.
• Ensure proper installation, updates, and maintenance of antivirus and security software.
• Manage billing and customer communications.
• Improve and personalize our services.
• Conduct research and analysis to enhance security and network monitoring capabilities.
• Comply with legal obligations and respond to lawful requests.

Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information:

• With trusted third-party service providers who assist in delivering our services under strict confidentiality agreements.
• When required by law, to comply with legal processes or to protect our rights and property.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements.

Your Rights Under GDPR and Other Laws

If you are located in jurisdictions with data protection laws such as the EU GDPR, you have the right to:

• Access and obtain a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of data when it is no longer necessary or legally required.
• Restrict or object to processing of your personal data.
• Receive your data in a structured, machine-readable format (data portability).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us in writing at the address below.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against accidental loss, unauthorized access, alteration, or disclosure. Our cybersecurity expertise informs our commitment to maintaining strong security standards.

International Data Transfers

Where personal data is transferred outside your country of residence, we ensure adequate protection in compliance with applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.

Contact Information

If you have questions, concerns, or requests regarding your personal data, please contact us by mail at: