Terms and Conditions

Welcome to our online platform. These Terms and Conditions govern your use of our services provided by ShieldPoint IT. By accessing or using our site and services, you agree to comply with and be bound by these terms.

1. Services Provided

ShieldPoint IT offers IT and cybersecurity services including antivirus installation and setup, virus and malware removal, security software updates and maintenance, remote technical support, cybersecurity consulting, data backup and recovery assistance, network security monitoring, and endpoint protection solutions.

2. User Responsibilities

• You agree to provide accurate and complete information when engaging our services.
• You are responsible for maintaining the confidentiality of any account credentials provided for remote support or software usage.
• You will not use our platform to transmit harmful, illegal, or unauthorized content.
• It is your responsibility to ensure that any data backed up or recovered is verified for accuracy and completeness.

3. Service Availability and Limitations

While ShieldPoint IT strives to deliver dependable service, we do not guarantee uninterrupted or error-free operation of the platform or services. Scheduled maintenance or unforeseen technical issues may cause temporary service disruptions.

4. Intellectual Property

All intellectual property rights related to our services, software, content, and branding remain the property of ShieldPoint IT or its licensors. You may not copy, reproduce, modify, or distribute any content without explicit written permission.

5. Limitation of Liability

ShieldPoint IT shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your access to or use of our services. While we take utmost care in providing cybersecurity solutions, no service can guarantee complete protection against all threats.

6. Payment and Fees

Fees for services rendered are specified in individual agreements or service contracts. Payment terms must be honored as outlined, and late payments may incur additional charges or service suspension.

7. Termination

We reserve the right to terminate or suspend your access to the services at any time without prior notice if you violate these Terms and Conditions or for any reason deemed appropriate by ShieldPoint IT.

8. Confidentiality and Privacy

We handle client data with strict confidentiality and only use it to provide the requested services. Our Privacy Policy, accessible on our platform, outlines how personal information is collected and protected.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, USA. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Austin, Texas.

10. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at: